shopping cart item(s)   contact us + Q&A Telephone: 01707 330666 Email: enquiries@baggagefactory.co.uk ABOUT BAGGAGE FACTORY.CO.UK How do I order? All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click 'add to cart'. You can then go back and add additional items to your shopping cart or 'go to checkout'. Please note purchases online require your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent). Do you do wholesale? Yes we can provide a wholesale service. QUESTIONS ABOUT PRODUCTS Will you be getting more of the same items in? Unfortunately some items can become removed from the site altogether if discontinued. Please do not hesitate to contact us and we will try our best to advise you if or when a product will be back in stock or of a similiar replacment product. We would advise you to keep checking the site to see if your desired item becomes available again. How can I obtain more information an item? We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact us quoting the product name. Can I request an Item(s)? Yes you can, if there is a item you have seen before but not seen on the website, you can contact us with a request, and we will see if we can obtain the product for you. QUESTIONS ABOUT PAYMENT What credit/debit cards to we accept? We accept the following major credit/debit cards: Mastercard,Visa,Visa Delta,Visa Electron, Visa Purchasing, JCB, Solo, Switch. Can I pay by any other method? We do accept other methods of payment please contact us for more detail. Is it safe to order online? We utilise industry-standard Secure Sockets Layer (SSL) technology (provided by Worldpay) to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features: Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server Data Integrity – this checks the data being transferred to ensure it has not been altered Our Guarantee... In the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable baggagefactory.co.uk will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at epwear.com whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection. QUESTIONS ABOUT DELIVERY CHARGES AND DESTINATIONS How long will it take for my order to arrive? UK Standard Delivery – up to 7 working days (all purchases sent recorder delivery) REST OF THE WORLD Standard Delivery Only - approximately 8-14 working days Do you deliver to my country? We deliver to all major countries. Do I have to pay import charges? Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Can you leave the delivery at an agreed hiding place? No, Delivery can only be made to the address supplied when placing the order and requires a signature on receipt. Can someone else sign for my delivery? Yes, anyone at the specified delivery address can sign for the goods. QUESTIONS ABOUT USING WEBSITE Why am I having trouble with my basket? If certain customers are having a problem whereby they place an item in their shopping basket, browse the website further and place another item in their basket, but when they return to their basket the first item has disappeared. If this is happening to you, it may be because you are using the ‘back’ button on your browser, rather than the links in the website itself. Please try to use the links within the website where available and only use your 'back' button, or any other button on your browser if required. Please ensure you have cookies enabled If these problems persist please contact us. Why wont pictures won’t enlarge? Enlarged pictures require JavaScript, please ensure this is enabled. Other Technical Problems Please contact us, if you are having any other problems with the epwear.com website ADDITONAL INFORMATION if you require further information about anything which has not been covered on the webiste, please do not hesitate to contact us.   DISCOUNTS  -  PRIVACY POLICY  -  RETURNS POLICY  -  TERMS + CONDITIONS  -  SHIPPING